This is where our valuation protection program comes in. We offer comprehensive coverage for all of your valuable items. If one of your possessions is lost or damaged beyond repair while moving overseas, you will receive reimbursement for the full replacement cost - without consideration of depreciation - up to the declared valued you placed on the item.
Valued Inventory
Your belongings are also insured during storage. Your shipment is covered for the normal course of transit from the time it was packed until it reaches its destination.
The moving storage coverage is shown below:
| In the case of: | At origin | At destination |
|---|---|---|
| (a) Household Goods | 120 days | 120 days |
| (b) Motor Vehicles | 60 days | 30 days |
Claims
In the unlikely event in which your shipment incurs damage, we have provided an online claims forms so we can settle the matter as soon as possible. To complete and submit the form, click here.
Packing for an International Move
While the concept of packing your items is tempting, it should be left to our specially trained, professional international movers. We have the experience, expertise and moving supplies necessary for protecting your belongings from the extra stress of international air and sea shipments. Also, we can help you adhere to the strict shipping requirements and heightened security measures in the current global environment.
On Arrival
Upon arriving at your destination, our job is not over. With just one call to your North American International representative, you will receive fast answers to all of your questions, as well as up-to-date information about your shipment.
When you arrive, remember to:
- Register with the nearest consulate
- Get in touch with your North American International overseas representative so we will know how to stay in touch with you at your destination.
When Your Goods are Delivered
To make sure that everything has arrived upon delivery, carefully check off each item from the inventory sheet. If there are any discrepancies, please notify your North American International representative immediately.
Upon arrival of your shipment, our international movers will reassemble any items that were disassembled at origin. To help alleviate the stress of moving in, your representative can unpack as much or as little as you prefer. In the event of damage, be sure to note it on the inventory and report it to your overseas representative right away.
How to Provide Coverage for Your Move
You need to determine the full replacement value of your items at the destination. Provide this information in the Valued Inventory Form, either online or a printed form. When items are listed together, they will all be considered as equal value. If additional listings or clarifications are necessary, please use the blank spaces on the form.
Remember: You should indicate replacement values in your destination country.
Example Scenarios
It is important to choose the right kind of coverage, as these examples show.
Pairs and Sets
A custom gets coverage for a dining room table and six chairs for $1,400.00. If Pairs and Sets Coverage was not chosen and one chair is damaged, the customer will only be compensated for $200.00 even if the chair can't be replaced. However, if the Pairs and Sets coverage is used, the customer will be compensated for the entire cost of the set if one portion is damaged beyond repair.
Electrical/Mechanical Derangement
A customer obtains coverage for a television for $500.00. If Electrical/Mechanical Derangement coverage is not used and the TV arrives at its destination with no evident external damage but does not work, the customer will not be compensated for damage. If Electrical/Mechanical Derangement coverage is chose, the customer will be compensated for the internal damage to the TV.
Get Full Value Out of the Plan
Every item must be covered. Do not deliberately under-value your possessions. If you do not choose enough coverage for your consignment, the underwriter will apply a co-coverage penalty for any claims. For instance, if you obtain coverage for your total consignment for half of its true replacement value, each and every part of a claim may be reduced by 50%, no matter what value was declared.
What happens in the event of a claim?
You can file a claim from anywhere in the world. Claims may also be filled online via the North American International web site. All claims covered by North American International will be settled promptly and efficiently, following any needed claim inspection survey. All claims will be processed through our central claim department. This is another way in which North American International provides you with peace of mind.
What happens if I don't obtain coverage for my move?
If you do not obtain coverage, and something is lost or damaged, North American International assumes no liability.
Any Questions?
If you have any questions about Valued Inventory or Storage Extensions forms, please get in touch with North American International at 1-866-871-2521.